Terms & Conditions

Terms & Conditions

Undertaking

Cycle Cape Point  undertakes to provide all the services offered subject to the terms and conditions set out herein, which terms and conditions are accepted by the cyclist or client booking.

1. Cycle Cape Point guarantees all reservations for all scheduled or non scheduled tours provided that it is requested within a minimum of one week.
2. In order to ensure availability of preferred accommodation establishments on mountain biking tours, it is always recommended that reservations are made at least 30 days prior to departure.
3. Cycle Cape Point makes every effort to ensure that various services making your tour will be carried out efficiently and as specified.
4. All guides and drivers are knowledgeable and possess the necessary documents, permits and licenses.
5. All our equipment, bicycles and touring gear are kept in a good condition and of a high standard ensuring the safety of riders are not comprimised

Definitions

Cyclist means: Individuals, groups, companies or other legal persons using the services offered by Cycle Cape Point and includes the agents of cyclists.

Services means: the provision of accommodation and/or transportation and/or meals and/or bicycle usage as offered by Cycle Cape Point and accepted by the cyclist.

Prices

1. Prices are subject to change without prior notification. Prices are also subject to adjustment in the event of changes in government imposed taxes , fuel price, hotel charges, tourism levies and or the introduction of national, regional or local taxes or levies of whatever nature,
2. All prices and rates are quoted in US Dollar, unless otherwise specified. Payment in approved foreign currency will be accepted at the rate of exchange at the time of the reciept of payment. Any shortfall resulting from exchange rate fluctuations will be for the account of the passenger.

Tour Price Exclusions

The tour price excludes: Any tips and gratuities, personal items, air and rail fares (unless specified as part of a package) ; visa’s, health requirements, immigration documents (Cycle Cape Point accepts no responsibility if such documentation is not in order – visitors should consult their travel agents ) and travel insurance.

Payment

Twenty percent (20%) of any tour price or bike rental is due and payable on booking the tour. Final payment is due and payable 30 days before departure. Bookings made with within 30 Days of departure must be accompanied by full payment. Payment can be made either through bank transfer or Paypal payment facility which accepts all major credit cards from Visa, Mastercard, American Express and Discover.

Amendments & Cancellations

1. All amendments & cancellations shall only be valid if received by Cycle Cape Point in writing.
2. For any bookings cancelled within 30 days of the arrival date, a charge to the full value of the service booked will be made and any refund is subject to the discretion of the management. These cancellation fees are also subject to the discretion of Cycle Cape Point
3. Amendments and all cancellations en route must be made with Cycle Cape Point directly. Please note that en route cancellations and amendments may incur additonal fees as determined by Cycle Cape Point. Any such amounts due as a result of such amendments or cancellations are payable directly to Cycle Cape Point
4. No refunds will be made for no-shows, or any unused services irrespective of whether they form part of the basic tour price, or whether they are in respect of pre-booked optional arrangements .

Accommodation

Accommodation is as specified in the itinerary or brochure and is based on 2 people sharing a twin bedded room unless specified otherwise. The use of specific accommodation is subject to availability. Cycle Cape Point reserves the right to substitute hotels with other of a similar or higher category at no additional cost to the traveller, even after commencement of the tour. Single accommodation is available at an extra single supplement fee

Meals

Meals included are as specified in the tour itinerary. Please check the applicable itinerary for details. Special dietary requirements are to be given should there be any.

Transportation

Transportation is in air-conditioned roadworthy vehicles appropriate to the requirements of the tour and based on passenger numbers.

Cycle Cape Point reserves the right to sub-contract in an emergency, and when this right is exercised  the substitute vehicle will, as far as circumstances permit be of a comparable standard.

Health & Visa’s

It is the responsibility of the agent and/cyclists to ensure that all the necessary documentation and or precautionary medications and measurements are attended to prior to travel. Cycle Cape Point does not accept responsibility in this regards. Travellers undertake that they have made themselves aware of and accept the potential hazards related to travel, including injury, disease, loss or damage to property, incovenience and discomfort and satisfied themselves prior to booking that they are fit and able to complete the itinerary/ route of the chosem tour.

If the traveller has any pre-existing medical condition or illness, they must declare the true nature of such condition at the time of booking and mlae arrangements for the provision of any drugs or other casue of treatment which may be required during their trip.

Luggage

On request luggage may be appropriated for storage as per arrangement. However Cycle Cape Point accepts no responsibility for the loss or damage to luggage or personal property due to unavoidable circumstances. Cyclists are advised to take up adequate insurance cover. Recommended check in luggage not to exceed 20kg.

Force Majeure

Cycle Cape Point is not liable for failure to performs its obligations if such failure is as a result fo Acts of God ( Including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities ( Regardless of whether war is declared) civil war, rebellion, revolution, insurrection, military or usrued power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labo disoute, strike, lockout or interuption or failure of electricity or telephone service.

Responsibility

Cycle Cape Point does not have direct control over the provision of services by hotels, airlines, and suppliers and shall not be liable for any loss, damage, injury, additional cost, accident, delay or irregularity that may be occasioned by any error or default.

Standard & Safety

Cycle Cape Point undertakes that:

1. All bicycles are well equipped and prepared to the standard required for comfortable touring
2. Vehicles provided are large enough to accommodation the number of passengers and luggage
3. All vehicles, trailers, bicycles and equipment used are safe and comply with relevant safety regulations

Insurance

All travellers are advised to and are soley responsible to take out comprehensive travel insurance and to familiarise themeselves with any exceptions and conditons as may be imposed by the insurance company or underwriters issuing the policy of insurance which they select

By booking with Cycle Cape Point ‘I’ or the ‘Agent’  have read, understood and agree to the general terms and conditions as prescribed above.